Processing Time :All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or delays due to holidays, shipments may be delayed. Please allow additional processing time for your order to be dispatched.

Shipping Rates & Delivery Estimates :Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking :Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. The tracking number will be active within 24-48 hours.

International Shipping: We currently offer international shipping to select countries. Shipping costs and delivery times vary based on location. Please note that international orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the recipient.

Damages: We are not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. You must report any damage within 7 days of receiving products from delivery. For any further assistance, please contact our customer support team at seraphinastudio.official@gmail.com.

Address Changes: Please ensure that the shipping address you provide is correct, as we are unable to change addresses once an order is placed and shipped.

Returns & Exchanges: If you're not completely satisfied with your purchase, you can find our Return Policy here. Please refer to it for instructions on how to return or exchange your items.